Refrigeration & Electric Service Inc., Since 1949 • 435 6th St. SW, Winter Haven, FL 33880 • (863) 293-2145

HVAC-Services Indoor Air Quality Specials Maintenance Thermostats Customer Survey Contact R&E


For more information about our services, contact Refrigeration & Electric Service Inc., today. 1-863-293-2145

*Customer Satisfaction Survey

*1.) Invoice Number
If applicable, please enter the reference number given to you.

*2.) Name or Customer Number

3.) Type of Call At Your Home.
Please choose the following answers

Service /Repair System Replacement Tune Up Duct Cleaning

4.) What Prompted You to Call Refrigeration & Electric Service Inc. to provide this services.
Please choose from the following answers.

Long Time Customer Heard Radio Ad Sticker on Equipment Television Ad Direct Mail
Yellow Page Internet Newspaper Ad Magazine Ad Billboard Calendar Referral

On a scale of 1-10, with 1 being very disappointed and 10 being excellent, please rate us on the following:

5.) Initial Office Phone Contact-Promptness, Efficiency, and Pleasantness?
1 2 3 4 5 6 7 8 9 10

6.) Do you have comments concerning your Initial Office Phone Contact?

7.) OPTIONAL: If this was a Replacement Installation, did our system consultant provide all the information you needed to make an informed decision?
1 2 3 4 5 6 7 8 9 10 NA

8.) Did our Technician / Installers provide the service(s) that you expected?
1 2 3 4 5 6 7 8 9 10

9.) Did our Technician / Installers leave your home as clean when they left as when they arrived?
1 2 3 4 5 6 7 8 9 10

10.) Are you satisfied with our overall service?
1 2 3 4 5 6 7 8 9 10

11.) How Likely are you to recommend us to a friend?
1 2 3 4 5 6 7 8 9 10

12.) Is there anything we could have done better which would have improved your overall experience?

13.) Any additional comments you would like to make concerning the recent work performed at your home:

Thanks for completing our survey. Once you hit the submit key, a coupon for a discount coupon for your next Service Call, Tune-up, or Duct Cleaning Services will appear for printing.

Refrigeration & Electric Service Inc., Since 1949 • 435 6th St. SW, Winter Haven, FL 33880 • (863) 293-2145

HVAC-Services Indoor Air Quality Specials Maintenance Thermostats Customer Survey Contact R&E