Customer Satisfaction Survey

1.) Invoice Number (required)

2.) Name or Customer Number (required)

3.) Type of Call At Your Home (required)
Service/RepairSystem ReplacementTune UpDuct Cleaning

4.) What Prompted You To Call Refrigeration & Electric Service Inc. to provide this services. Plase Choose from the following answers Long Time CustomerHeard Radio AdSticker on EquipmentTelevision AdDirect MailYellow PageInternetNewspaper AdMagazine AdBillboardCalendarReferral

On a Scale of 1-10, with 1 being very disappointed and 10 being excellent, please rate us on the following.

5.) Initial Office Phone Contact-Promptness, Efficiency, and Pleasantness

6.) Do you have comments concerning your initial office phone contact

7.) Optional: If this was a Replacement Installation, did our system consultant provide all the information you needed to make an informed decision?

8.) Did our Technician/Installers provide the services you expected?

9.) Did our Technician/Installers leave your home as clean when they left as when they arrived?

10.) Are you satisfied with our overall services?

11.) How likely are you to recommend us to a friend?

12.) Is there anything we could have done better which would have improved your overall experience?

13.) Any additional comments you would like to make concerning the recent work performed at your home:

Thanks for completing our survey, Once you hit the submit key, a coupon for your next Service  Call, Tune-up, or Duct Cleaning Service will  appear for  printing.